Any payments for reservations must be made after verbal approval of the dates of arrival and other conditions. Without this, the reservation fee is not considered valid and does not entitle you to undisputed settlement.
After agreeing on the time of arrival, the prepayment must be made within 3 working days, as the bills are valid for 3 working days.
Verbal arrangements are valid for one day or as agreed by the parties. If no advance payment is made within the agreed time, the administration is entitled to transfer the reservation for the agreed dates to third parties without warning.
Reservation of rooms is made with a prepayment of 30% (if its size is not specified in any particular case).
- The RESERVATION FOR BOOKING SHOULD CONTAIN THE FOLLOWING INFORMATION:
- Guest name and surname;
- Date and time of arrival and departure of the Guest;
- Type and number of selected rooms;
- Number of adults;
- Number of children and their age;
- Country of which the Guest is a national;
- The presence of pets, indicating the species and breed of the animal.
In the event that the Guest does not provide such information, the administration reserves the right to refuse to confirm the reservation.
A guaranteed reservation is considered if the Guest makes a prepayment for the hotel's services according to the invoice. Payment for the reservation is made in UAH.
Early check-in (earlier than14:00) and late check-out (after 12:00) are charged at a rate of 10% of the daily cost and may be subject to availability.
Regardless of the calculation scheme, the Guest has the right to cancel his reservation request not later than 120 (one hundred and twenty) hours, i.е. Not later than 5 days before the date of arrival. If the booking is canceled later than 120 hours before the date of arrival or in case of no guest, 100 (one hundred) percent prepayment fee is charged.
According to the current legislation, the hotel collects a tourist tax of 1% from the cost of accommodation with the Guest.
Prepayment of the tour is not less than 50%.
Cancellation of the tour without penalties is possible 20 days before the arrival date. If canceled 14 days before the date of arrival, a penalty of 50% of the tour price will be charged. If canceled less than 14 days before the date of arrival, a penalty of 30% of the tour price will be charged.
In case of early departure, or in case the Guest did not use the services provided, included in the tour price, the tour cost is not recalculated, the funds are not returned.